Information we monitor about visitors to our website
During any visit to our site, the pages you see, along with a short text file called a ‘cookie’, are downloaded to your computer. Many websites do this because cookies facilitate useful features such as the ability to identify whether a user has successfully logged into the site or to find out whether the computer (and probably its user) has visited the website before. Cookies help to deliver a more-user friendly and improved website experience.
Google Analytics
When someone visits our website we use a third party service, Google Analytics, to collect standard Internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
DATA PROTECTION & PRIVACY POLICY
This privacy policy sets out how BH Trees and Woodland Consultancy Ltd uses and protects any information that you give BH Trees and Woodland Consultancy Ltd when you use our website or services.
BH Trees and Woodland Consultancy Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, then you can be assured that it will only be used in accordance with this privacy statement.
BH Trees and Woodland Consultancy Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24th May 2018.
What we collect
We may collect the following information:
• name and title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to process your enquiry
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about news, events, new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at benhogben@aol.com
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
• You may request details of personal information which we hold about you. If you would like a copy of the information held on you please email benhogben@aol.com
• If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect
GDPR
On 25th May 2018, the European General Data Protection Regulation (GDPR) came into force. This act aims to help protect your personal data and introduces new obligations for businesses that deal and process data on you. GDPR replaces the UK’s Data Protection Act 1998.
Definitions
Personal Data
Any information relating to an individual and can be used to identify that individual. Examples of personal data are name, email address, location data.
Processing
Any operation which is performed on personal data, whether automated or manual. Examples of processing include recording, organising, storing.
Data Controller
The organisation, person or body that determines how personal data is processed.
Data Processor
The organisation, person or body that processes personal data on behalf of the controller.
BH Trees as a Data Processor
When you use our services we store your personal data in our systems, we are classified as the data processor.
Unless required to do so by law we do not share or provide access to any of your data with third parties.
Data Location
All your data is kept within the UK.
Data Security
All our hardware and software are kept up to date with the latest security patches.
We do not currently employ any third party contractors. If this were to change we would inform you if any subcontractor were to process any data.
Data Breaches
We will report any data breach within 48 hours of it coming to our attention. We are committed to helping to keep your data secure.
BH Trees as a Data Controller
This covers the personal data we hold about our customers and how we process that data. This generally covers data for billing, managing accounts, sales and commercial management.
We will only collect the minimal amount of data that is necessary to allow us to provide you with our services efficiently and that is required by UK law. We will only hold on to this data to meet our legal requirements set out by UK law.
We will only use the data we collect for the purpose it has been collected for.
Once any contractual relationship ceases any associated personal data, which is not required by UK law, will be destroyed after 3 months.
We will not transfer any data to third parties.
Data Protection Officer
If you have any further questions or requests regarding our GDPR compliance then please send them to Ben Hogben, BH Trees and Woodlands Consultancy Ltd, 299 Wroxham Road, Norwich, Norfolk NR7 8RN
For further information visit the ICO website - https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr
